Privacy Policy

1. Introduction 

SDL Connections ("we", "our", "the Company") is committed to protecting the privacy and security of all personal data we collect and process. This Privacy Policy outlines how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

We are dedicated to maintaining the trust and confidence of our clients, partners, and contacts. This document explains how we collect, use, store, and protect personal information. 

2. Data We Collect 

We collect only the data necessary to deliver our business development and consultancy services. This may include: 

  • Client names, job titles, and contact details 

  • Company information and project details 

  • Communications, meeting notes, and opportunity information 

  • CRM entries and pipeline data 

  • Email correspondence and business documentation 

3. How We Use Personal Data 

We process personal data for the following purposes: 

  • Delivering business development and consultancy services 

  • Managing client relationships and communication 

  • Logging opportunities into CRM systems 

  • Issuing invoices and managing accounts 

  • Complying with legal and regulatory obligations 

We do not use personal data for marketing without explicit consent. 

4. Legal Basis for Processing 

We rely on the following lawful bases for processing personal data: 

  • Legitimate Interests: Delivering consultancy services and managing client relationships 

  • Contractual Necessity: Fulfilling agreements with clients 

  • Consent: When explicitly provided for specific activities 

5. Data Storage & Security 

We use secure, encrypted systems to store data, including: 

  • Password-protected laptops 

  • Encrypted cloud storage solutions 

  • Secure CRM platforms 

  • Multi-factor authentication where available 

All data is stored within the UK or in GDPR-compliant regions. 

6. Data Sharing 

We do not sell or share personal data except where necessary to deliver our services. Data may be shared with: 

  • CRM platforms used for opportunity management 

  • Accountancy software for invoicing and financial records 

  • Legal or regulatory authorities when required 

Any third-party service providers are vetted for GDPR compliance. 

7. Data Retention 

We retain personal data only for as long as necessary to fulfil contractual or legal obligations. Retention periods are reviewed annually. 

When data is no longer required, it is securely deleted or anonymised. 

8. Your Rights 

Under UK GDPR, individuals have the right to: 

  • Access their personal data 

  • Request correction of inaccurate data 

  • Request deletion of data 

  • Object to processing 

  • Request data portability 

Requests can be made via email to: steven@sdlconnections.co.uk 

9. Contact Information 

SDL Connections, UK Email: steven@sdlconnections.co.uk 

10. Updates to This Policy 

We may update this Privacy Policy periodically to reflect changes in legislation or business practices. The latest version will always be available upon request.